NexOTT

Privacy Policy

Last updated:

NexOTT handles personal information used to run this website, fulfil subscriptions and respond to support enquiries. For a privacy question or request, contact the NexOTT team and identify your message as a privacy request.

This notice applies when you browse the website, ask a question, place an order or contact support. Payment services and independent player apps have their own privacy notices.

  • Questions and support: your contact details, any name you provide, messages, device information and relevant screenshots.
  • Subscription records: the order reference, selected plan, activation and expiry dates, delivery information and renewal correspondence.
  • Payment records: the amount, payment route, transaction reference and status required to match a payment or refund with an order. Cryptocurrency transactions may disclose wallet addresses and transaction details on a public blockchain.
  • Visits to the website: browser and device details, pages viewed and interactions recorded by enabled website statistics tools.

Share only what is necessary for your request. Never send card security codes, private keys or wallet recovery phrases. Missing essential order or contact details can prevent us from delivering access or resolving a problem.

We process relevant order and contact details to respond before a purchase and deliver the subscription contract, including activation, manual renewal, assistance and refund handling.

Records may also be needed for applicable accounting, tax and other legal duties. Proportionate security checks, fraud prevention and dispute handling may rely on legitimate interests, balanced against your rights.

Where analytics or related processing requires consent, we rely on that consent. A statistical exception applies only when all its conditions are met; installing an analytics tool does not itself establish an exception.

Enabled statistics tools help us understand website use. Depending on the configuration and your choices, they may record page views, interactions, browser details and referral information, using cookies or similar identifiers.

Where applicable rules require consent, it must be obtained. Browser controls let you manage cookies, although blocking them can affect some functions. Contact us for information about the processing and controls relevant to your visit.

When Google services are enabled, consult Google’s Privacy Policy and its notice for sites using Google services. This page does not replace any consent needed before collection begins.

Service correspondence covers access delivery, order questions, support replies and renewal information. Supplying an address for service assistance does not itself authorise unrelated marketing.

Subscriptions renew manually. A renewal reminder neither approves a payment nor extends the subscription automatically.

Hosting, security, communications, payment and subscription providers may handle information needed to operate the service. Analytics providers receive information when the corresponding collection is enabled.

The payment provider selected for an order processes information for that payment route under its own notice. Relevant records may also be disclosed to meet legal requirements or address fraud, disputes and copyright complaints.

Some providers may process information outside the UK. Where restrictions apply, international transfers need the applicable adequacy arrangement or contractual safeguards. Ask us about the providers, destinations and safeguards relevant to your records.

We retain information for the period needed for its purpose, taking account of an active subscription, unresolved support or refund matters, record-keeping duties and legal claims. Records no longer required should be deleted or anonymised.

Contact the team to ask about retention criteria for a specific record or to request deletion. Legal obligations may require us to keep some information.

Depending on applicable law, you may request access, correction, deletion, restriction or portability. You may withdraw consent for processing that relies on it; this does not change the lawfulness of earlier processing.

You may object to processing based on legitimate interests. Contact our team and explain the processing concerned. We may need proportionate identity checks. Responses follow applicable time limits and legal exceptions.

You may complain to the UK Information Commissioner’s Office or the relevant authority where you live. You do not need to contact NexOTT first to exercise that right.

We revise this notice when relevant practices change and provide additional information where required. The date above identifies this version. Ask our team for the terms and procedures relevant to your order.

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