TiviMate Setup Guide for the UK

Check the exact app before activation

TiviMate is intended for supported remote-controlled Android TV devices. Its Android package is not a native application for Samsung Tizen, LG webOS or Roku.

Check the player developer’s website and the listing for your device. Review the app fee and activation terms separately from your NexOTT UK IPTV service.

Install, connect and test

1. Install the verified version supported by your device. Open it and note the account method or playlist-management route it offers.
2. In the supported Android TV player, add a playlist and select the format supplied by NexOTT. Paste the complete M3U URL or enter the separate server, username and password fields where supported. Finish the initial load, then configure the programme guide using the correct supplied details.
3. Return to the saved playlist and allow loading to finish. Test several live sources, an included on-demand title, sound and remote or touch navigation.

Add the right access details

Choose the login format supplied with your NexOTT account. An M3U playlist is a complete URL: paste it into the playlist field without shortening it. Xtream Codes uses separate server, username and password fields. Preserve the supplied protocol and port, and do not paste the complete M3U URL into the server field.

Name the playlist NexOTT, save it and allow the first channel load to finish. When the app uses a web playlist manager, open the address shown by that exact app and match its device identifier. Keep your playlist URL, password and device keys private.

Check playback, sound and the programme guide

1. Open several live channels and compare picture, sound and channel changes. Then try an on-demand title if included in your account.
2. Open the programme guide and check the device date and time zone. Some account formats populate EPG automatically; others need a separate guide URL supplied by support.
3. Try subtitles, audio selection, search and favourites. Repeat a short viewing test at your normal viewing time on the connection you intend to use.
4. Check your plan before adding another screen, recording or using multiview. A player licence does not increase the service connection allowance.

If the playlist does not appear

• Check that the account is active and that the entire URL was copied, including any port and query parameters.
• When using web management, match the identifier on the intended device. Updating a different device does not change this player.
• Save the playlist and refresh or restart the app. Check category filters before assuming channels are missing.
• Do not clear app data until you have saved your credentials and know how to restore the configuration.

Continue with your setup

• Choose your device guide
• Understand M3U and Xtream Codes
• Resolve an invalid login